How To Troubleshoot a Mail Distribution List

Posted May 22nd, 2014

Today I want to talk about an Active Directory issue that was reported to us a while ago, together with the question if we could build a solution for it.

Here’s the issue: sometimes mail sent to a distribution list is not forwarded to its members. The sender receives the following message:

ERROR MESSAGE: Your message did not reach some or all of the intended recipients. You do not have permission to send to this recipient. For assistance, contact your system administrator (5.7.1)

This message is the result of a restriction on one or more of the recipients.

And here’s why we didn’t have to build anything, because as it turned out, the problem could already be solved with ADUC Admin+. You can list these member restrictions:

1. Open the distribution list.
2. Retrieve the members.
3. Change the properties listed via ‘View’.
4. Choose the following properties:

- Accept messages from authenticated users only
- Accept messages only from
- Accept messages from everyone except

You can now see which members have restrictions that prohibit the forward action. And so you can solve this problem by either removing the member(s) with restrictions from the distribution list, or by removing the restrictions from the member(s).

 

This is #2 in the How To Series which will help you get the most out of your aducADMIN+ license

 

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